Business Process Outsourcing (BPO) training Duration: one month
This course is tailor-made for individuals who would like to pursue their career in the BPO industry or in a call center as this industry requires skilled people trained to perform the task effectively with a view to improving the overall productivity of the organization. the course is conducted by qualified and professional trainers who have several years of training and other experiences in their respective fields.
Course content
- What is communication?
- What is not communication?
- Types of communication
- Forms of communication
- Basic communication models
- 7c’s of communication
- attitude & aptitude
- What is attitude?
- What is aptitude?
- Attitudinal techniques
- Winning attitude
- Communication barriers
- Entropy & redundancy in communication
- Customer relationship management
- Time management
- Listening skills
- Visualization techniques
- Stress management
- Telephone etiquettes
- Telephonic conversation
- Call centers
- What is BPO?
- How BPOS work?
- Types of BPOS in India
- Mock tests
- Final packaging
- Interior Designing*
- Electrician*
- Transformer winder*
- Solar systems*(* The course content and duration is supplied on demand)
